Reschedule/Cancellation/No Show Policy
|
- Reschedules- An individual candidate may reschedule one time during
the three attempt testing cycle to a new mutually agreed upon test date and site
for no charge up to 24 hours prior to the actual testing time (excluding Sundays
and holidays). Any further reschedules will be charged at the rate of $35 for each
reschedule which must be paid before the reschedule can occur.
- Cancellations- Tests must be cancelled at least 24 hours prior to the test date
(excluding Sundays and holidays). Cancellations made at least 24 hours prior
to the test date will be given a full refund minus a $25 cancellation fee. All
cancellations must be submitted to D&S in writing through fax or email. Facilities
funded by TDH will be billed a $25 cancellation fee for all candidates cancelled at
least 24 hours prior to the test date.
- No Shows- Non-TDH funded candidates who no show for a scheduled test
will be required to resubmit an application and repay the entire test fee to be scheduled
again. Facilities submitting TDH funded candidates will be billed a $40 no show fee and will
be required to resubmit a new application to be scheduled for testing.
- If you No Show for any of the following reasons you must provide the following documentation
within the time frame required to be eligible for a reschedule:
Car breakdown: A tow bill faxed within 48 hours of the test date, if we do not
receive proof within 48 the hour time frame you will remain a No Show.
Medical emergency: Doctor notes within 5 working days, if we do not receive proof within
the 5 working day time frame you will remain a No Show.
Death in the family: Obituary's for immediate family only within 14 business days from a
missed test date otherwise you will remain a No Show.
- Test Dispute- If you dispute your test results, a step-by step explanation of skill
steps demonstrated must be faxed, emailed, or sent to D & S within 10 days of your test event.
|
Important Notes (Please review the TN Candidate Handbook for the entire list of testing policies)
|
- Incomplete applications will be returned to the candidate. (missing information,
illegible applications, missing signature, missing payment or incorrect payment)
- DO NOT send personal checks or cash.
- We accept Money Orders, Cashiers Check, Facility Checks, Facility Purchase Orders,
MasterCard™ and Visa™.
- Applications must be received in the Findlay office 10 business days before
the requested test date.
- D&S will notify the candidate via mail or email of their test date and time. If you do
not hear from D&S within 5 business days of sending your application, please call
our toll free number at 1-877-201-0758.
|